---
title: "Contact border.video – Frames, Looks and Feedback"
description: "Email border.video about a look that renders oddly, an export that fails, a frame design you would like to see, press questions or a privacy request. No forms."
url: https://border.video/contact
---

# Contact border.video

Spotted a frame that doesn’t match its thumbnail, or wish the gallery had a look it hasn’t? Email us. There is no contact form and nothing to sign up for, just the address below, and every message lands with a person who works on the site.

Email [hello@border.video](mailto:hello@border.video) 

## What to send us

* **Bugs.** Name the browser and device, the look you picked, the Shape, and whatever you changed under More options, then say what went wrong: a clip that won’t open, an export that stops, or a downloaded file that differs from the preview. Describe the video rather than attaching it; we can usually reproduce a problem without ever seeing your footage.
* **Looks and features.** A frame for an occasion the gallery is missing, a background style, a caption font, or a setting you reached for and couldn’t find.
* **Press.** Happy to explain how one drawing routine paints the preview, the thumbnails and the export, all on your own device.
* **Privacy requests.** Your clips never reach us, so there is little we could hold about you. Questions or requests about anything on the[privacy page](https://border.video/privacy), analytics included, go to this same address.

## Replies

We answer as soon as we reasonably can rather than to a promised deadline. Every message gets read, and if something is urgent, say so in the subject line.

## You might find the answer here first

The [questions on the home page](https://border.video/#faq) cover uploads, watermarks, quality and sound, and the [guide to adding a frame](https://border.video/add-frame-to-video) walks through the look gallery and its settings.