Contact border.video

Spotted a frame that doesn’t match its thumbnail, or wish the gallery had a look it hasn’t? Email us. There is no contact form and nothing to sign up for, just the address below, and every message lands with a person who works on the site.

What to send us

• Bugs. Name the browser and device, the look you picked, the Shape, and whatever you changed under More options, then say what went wrong: a clip that won’t open, an export that stops, or a downloaded file that differs from the preview. Describe the video rather than attaching it; we can usually reproduce a problem without ever seeing your footage.
• Looks and features. A frame for an occasion the gallery is missing, a background style, a caption font, or a setting you reached for and couldn’t find.
• Press. Happy to explain how one drawing routine paints the preview, the thumbnails and the export, all on your own device.
• Privacy requests. Your clips never reach us, so there is little we could hold about you. Questions or requests about anything on the privacy page, analytics included, go to this same address.

Replies

We answer as soon as we reasonably can rather than to a promised deadline. Every message gets read, and if something is urgent, say so in the subject line.

You might find the answer here first

The questions on the home page cover uploads, watermarks, quality and sound, and the guide to adding a frame walks through the look gallery and its settings.